NEDCO's Branches

At the end of this training, YOU should be able to:

• Understand pricing and what a selected price does for business;
• Understand the various types of costs;
• Understand the different approaches to pricing;
• Understand how to reduce and control the cost of running a business;
• Understand the costing techniques used by businesses within your industry;
• Assign costs and prices to various products and services;
• Set attractive prices and maintain profit targets;
• Appreciate the importance of costing and pricing to a business.

At the end of this training, YOU should be able to:

• Understand the procurement cycle;
• Identify procurement opportunities for SMEs;
• Understand the requirements when submitting a tender proposal;
• Understand the contents of a tender package;
• Understand the criteria for evaluating tenders;
• Identify steps for preventing fraud and corruption;
• Appreciate the importance of the contractor/supplier relationship.

At the end of this training, YOU should be able to:

• Understand the benefits of CRM on a company’s bottom line;
• Analyze the different components of a CRM plan;
• Develop a checklist for readiness and success in CRM;
• Understand how CRM creates value for organizations and customers;
• Consider developmental roles that have the greatest impact on CRM.

At the end of this training, YOU should be able to:

• Understand the importance of Social Media to a business;
• Understand which social media tool best suits your business;
• Set clear objectives as part of your social media strategy;
• Detail an effective Social Media Strategy;
• Determine your Social Media Audience;
• Identify content most suited to your target audience;
• Set up accounts to reserve your name across the various platforms.

At the end of this training, YOU should be able to:

• Understand the Scope of Digital Marketing and E-Business Management;
• Explain the 5D’s of Digital Transformation;
• Define the customer experience of your business and how it can be affected by the integration of technology;
• Explain digital experience management;
• Define the process for Digital Transformation;

At the end of this training, YOU should be able to:

• Understand income and corporation tax;
• Understand the guidelines for VAT and NIS;
• Understand the assessment notice for self-employed persons;
• Maintain appropriate and accurate record and accounts;
• Apply for BIR numbers as Sole Traders, Partnerships or Companies;
• File tax returns;
• Understand the importance of tax regulations as a business owner.

At the end of this training, YOU should be able to:

• Understand the fundamentals of Record Keeping;
• Understand the importance of basic Record Keeping;
• Identify the records that must be maintained;
• Understand the fundamentals of Cash Management;
• Understand the Cash Flow Cycle of a Business;
• Improve cash flow and improve cash reserves;
• Prepare a Cash Flow statement or Work Flow sheet.

At the end of this training, YOU should be able to:

• Appreciate the skills required to effectively communicate with employees and customers;
• Apply the skills learnt when dealing with difficult and irate customers;
• Understand the importance of accurately identifying customers’ needs to better build customer loyalty;
• Identify strategic ways to manage customer relationship with difficult customers;
• Understand the importance of being both customer and product focused;
• Demonstrate the verbal and non-verbal skills necessary for effective customer communication.

At the end of this training, YOU should be able to:

• Define negotiation;
• Understand the importance of negotiation in business;
• Understand the role of negotiation in supplier relationships;
• Adequately prepare for discussions;
• Recognize and interpret cues: visual, auditory, and written;
• Aim for a win-win result;
• Make an attractive offer the other party can’t refuse;
• Propose a robust counter-offer, creating potential solutions;
• Understand the steps involved in closing a deal;
• Understand the importance of timely follow-up;
• Understand how NOT to negotiate.

At the end of this training, YOU should be able to:

• Understand the fundamentals of Facilities Management;
• Develop maintenance and planning schedules;
• Identify the key competencies of facilities management;
• Understand the laws and codes that impact facilities management in Trinidad and Tobago;
• Prepare budgets for Facilities Management Projects.

At the end of this training, YOU should be able to:

• Understand the skills and attributes needed to be an Entrepreneur;
• Understand the different types of businesses;
• Understand the steps for starting a business;
• Identify the major challenges with starting a business;
• Understand the importance of business planning;
• Complete a sample business plan;
• Appreciate the factors to be considered when starting a business in Trinidad and Tobago.

At the end of this training, YOU should be able to:

• Understand the concept of social media;
• Understand basic internet research techniques;
• Understand the features of email systems and the steps involved in opening and managing an email account;
• Set up accounts to maximize your customer reach;
• Understand how to use the most important features of Microsoft Word, Excel, and PowerPoint;
• Build relationships through online engagement and develop a loyal social media following;
• Utilize Microsoft Word to prepare monthly reports;
• Utilize Microsoft Excel to prepare a balance sheet, income statement, record inventories, record daily sales expenses, and analyze revenue & expenditure trends;
• Use the internet to market your products and services;
• Understand the importance of maintaining a website.

At the end of this training, YOU should be able to:

• Understand the fundamentals of HR as it relates to recruitment and selection, performance appraisal, remuneration, rewards, promotion, staff discipline, and succession planning;
• Understand the legal framework as it relates to NIS and PAYE;
• Appreciate the importance of recruiting and retaining the right people.

At the end of this training, YOU should be able to:

• Understand the key aspects of business presentations;
• Understand and utilize the appropriate communication methods within the business environment;
• Demonstrate suitable protocol and etiquette for the business environment;
• Appreciate the importance of business etiquette and protocol to SMEs.

At the end of this training, YOU should be able to:

• Design a process that ensures efficiency in your buying techniques;
• Create a system to record the stock coming in and going out of your business;
• Effectively manage your supply chain.

At the end of this training, YOU should be able to:

• Effectively manage your human capital;
• Build a productive workforce;
• Manage employees’ complexities;
• Boost employee morale;
• Build a safe and healthy workforce.

At the end of this training, YOU should be able to:

• Understand the importance of recorded meetings and other legal obligations for limited liability companies;
• Understand the pros and cons of registering a limited liability company and the registration steps involved;
• Understand the legal roles and responsibilities of the Directors and Secretary;
• Identify the required forms and documents to be maintained by the company;
• Explain the ownership structure of your company, shareholders, and the process of issuing shares;

At the end of this training, YOU should be able to:

• Explore strategies for improving competitive strategy;
• Understand the Competitive Advantage Strategy Management Process;
• Analyze how businesses choose strategies to attain competitive advantage;
• Identify gaps in your business strategy;
• Develop an action plan for your competitive strategy.