JOB DESCRIPTION

JOB OVERVIEW

ESSENTIAL RESPONSIBILITIES AND DUTIES

• Act as the primary point of contact for the CEDO, managing communications, schedules, and commitments to ensure optimal time management and focus on strategic priorities;
• Assist in planning, scheduling and coordinating appointments and meetings (including following up on action points) in a timely manner, while providing reminders as required;
• Maintain the CEDO’s electronic and physical filing systems to ensure ease of access to information and files as needed;
• Prepare and distribute agendas, presentations and minutes for meetings;
• Compile data where required and produces the necessary reports, as required;
• Provide prompt and quality customer service by projecting and demonstrating a high level of professionalism, courtesy and initiative in accordance with established guidelines and policies;
• Prepare correspondence for the CEDO e.g. letters, memos, forms, (including handling of confidential information);
• Provide administrative support including telephone coverage, mail handling, supplies control;
• Schedule executive meetings, travel plans as required;
• Photocopy documents/packages for distribution to the Board of Directors, on a monthly basis;
• Successfully interacts with the lending staff of all branches to improve accuracy and
  efficiency; 
• Prepare Purchase Requisitions for the Office of the CEDO.
• Process the All Risk Insurance (ARIS) and Credit Life Insurance application for new business and renewals;
• Communicate with internal/external stakeholders on projects and any other matters related to the Office of the CEDO;
• Follow up with Internal Staff on reports and matters related to the CEDO;
• Disseminate internal communications on the CEDO’s behalf and follow up on key tasks assigned to her direct reports;
• Assist with special projects as assigned by the CEDO; 
• Perform any other duties as requested to ensure the smooth operation of the Office of the CEDO

KNOWLEDGE AND COMPETENCIES 

• Strong interpersonal and communication skills to effectively engage with diverse stakeholders;
• Excellent written and verbal communication skills;
• Strong organizational skills that reflect the ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail;
• Dependable, adaptable and results-oriented;
• Excellent follow-up and client engagement strategies to achieve goals;
• Must maintain strict confidentiality at all times;
• High level of discretion, professionalism, and dependability;
• Proficiency in MS Office Suite; and
• Advanced proficiency in Microsoft Office applications, particularly Ms. Excel.

MINIMUM QUALIFICATIONS & EXPERIENCE

• A University Degree (Bachelor’s Degree or equivalent) in Business Administration, Business Management or Office Administration;
  
• Minimum of two (2) years’ experience in executive administrative support or a similar role; and
  
• Experience in Project Management would be an asset.