Training

Thanks to this course, you will understand the main factors which influence costing and pricing and develop techniques to accurately cost and price your products and services.
At the end of this training, YOU should be able to:

• Understand pricing and what a selected price does for business;
• Understand the various types of costs;
• Understand the different approaches to pricing;
• Understand how to reduce and control the cost of running a business;
• Understand the costing techniques used by businesses within your industry;
• Assign costs and prices to various products and services;
• Set attractive prices and maintain profit targets;
• Appreciate the importance of costing and pricing to a business.

Tendering for contracts can be overwhelming for small business owners. This course will not only teach you how to seek out contracts, but also how to tender for both private and public sector contracts.
At the end of this training, YOU should be able to:

• Understand the procurement cycle;
• Identify procurement opportunities for SMEs;
• Understand the requirements when submitting a tender proposal;
• Understand the contents of a tender package;
• Understand the criteria for evaluating tenders;
• Identify steps for preventing fraud and corruption;
• Appreciate the importance of the contractor/supplier relationship.

Managing customers can be challenging. This course will introduce participants to the different facets of CRM and identify who your customers really are. It will also analyze the key components of CRM and explore how it can be integrated within the business.
At the end of this training, YOU should be able to:

• Understand the benefits of CRM on a company’s bottom line;
• Analyze the different components of a CRM plan;
• Develop a checklist for readiness and success in CRM;
• Understand how CRM creates value for organizations and customers;
• Consider developmental roles that have the greatest impact on CRM.

Let’s get social! In this course, you will be exposed to the various types of social media platforms you can use and strategies you can develop to build your brand.
At the end of this training, YOU should be able to:

• Understand the importance of Social Media to a business;
• Understand which social media tool best suits your business;
• Set clear objectives as part of your social media strategy;
• Detail an effective Social Media Strategy;
• Determine your Social Media Audience;
• Identify content most suited to your target audience;
• Set up accounts to reserve your name across the various platforms.

This training course equips you with the knowledge of the tools and perspectives necessary to undergo strategic digitalization of your business while also benefiting from a compartmentalized view of your organization to identify areas of automation.
At the end of this training, YOU should be able to:

• Understand the Scope of Digital Marketing and E-Business Management;
• Explain the 5D’s of Digital Transformation;
• Define the customer experience of your business and how it can be affected by the integration of technology;
• Explain digital experience management;
• Define the process for Digital Transformation;

As a participant in this course, you will learn about both individual and business taxation online processes.
At the end of this training, YOU should be able to:

• Understand income and corporation tax;
• Understand the guidelines for VAT and NIS;
• Understand the assessment notice for self-employed persons;
• Maintain appropriate and accurate record and accounts;
• Apply for BIR numbers as Sole Traders, Partnerships or Companies;
• File tax returns;
• Understand the importance of tax regulations as a business owner.

In this course, you will be provided with a comprehensive overview of the basic principles of record keeping and cash management for small businesses.
At the end of this training, YOU should be able to:

• Understand the fundamentals of Record Keeping;
• Understand the importance of basic Record Keeping;
• Identify the records that must be maintained;
• Understand the fundamentals of Cash Management;
• Understand the Cash Flow Cycle of a Business;
• Improve cash flow and improve cash reserves;
• Prepare a Cash Flow statement or Work Flow sheet.

Excellent customer service is crucial in improving sales. Learn how to provide excellent customer care to develop your business and capture market share.
At the end of this training, YOU should be able to:

• Appreciate the skills required to effectively communicate with employees and customers;
• Apply the skills learnt when dealing with difficult and irate customers;
• Understand the importance of accurately identifying customers’ needs to better build customer loyalty;
• Identify strategic ways to manage customer relationship with difficult customers;
• Understand the importance of being both customer and product focused;
• Demonstrate the verbal and non-verbal skills necessary for effective customer communication.

Thanks to this course, you will learn negotiating tips and techniques that you can use as a business owner when conducting business with clients, suppliers, and other business owners.
At the end of this training, YOU should be able to:

• Define negotiation;
• Understand the importance of negotiation in business;
• Understand the role of negotiation in supplier relationships;
• Adequately prepare for discussions;
• Recognize and interpret cues: visual, auditory, and written;
• Aim for a win-win result;
• Make an attractive offer the other party can’t refuse;
• Propose a robust counter-offer, creating potential solutions;
• Understand the steps involved in closing a deal;
• Understand the importance of timely follow-up;
• Understand how NOT to negotiate.
Facilities Management
Facilities management is key in ensuring greater efficiency for your business. This course will allow you to understand the principles and roles attached to facilities management.
At the end of this training, YOU should be able to:
• Understand the fundamentals of Facilities Management;