This session aims to provide the essential tools to small business owners to improve sales and reputation management through the delivery of excellent customer service.

At the end of this webinar participants will be able to:

• Demonstrate the necessary communication skills for effective customer communication and deal with angry and difficult customers;
• Outline the importance of understanding customers, specifically in relation to customer needs and building customer loyalty;
• Appreciate the importance of being customer and product focused.

Date: Thursday 12th May 2022
REGISTER NOW using this link: https://bit.ly/3ONUIp3